My computer and Radio are not getting along when it comes to pop-up notifications from other programs. For instance, when RealOne (which I’ve since uninstalled) shows a pop-up message, Radio stops proccessing some requests. It cannot post Email-to-Weblog posts.
Also, when I’m running a McAfee scan Radio and McAffee seem to hold each other up. One or the other process stops and will not start unless you give it the focus or click on the other application. Turning Radio off did allow McAfee to finish it’s processing.
I am running WinME, 1.4G, 126MB.
nefarious: Dictionary.com Word of the Day. I saw this and almost immediately the word Disney came to mind.
Alanna is trying out Radio. That’s two down and many to go.
Robert Penner is a really awesome Flash resource. Way more math than you’d want to shake a stick at, very clean design. I am so happy that he’s sharing his FLA’s. Even if you don’t use Flash it’s worth a trip to his site just for the eye candy.
Doc says: “I walked around with a cordless phone on my head from 10am to 1pm today. Most of that time all I heard was Music on Hold, interrupted by messages urging me to solve my problems by sending an email […]”
I agree with Doc, I spent an amazingly long time trying to get a few different accounts cancelled at Interland. My biggest mistake was using the online support area. There is absolutely NO accountability in that system. I could never respond directly ,or even indirectly, to the person who had just attempted to help me. The system is designed in such a way as to prevent you from completing an issue with the same person. It was like a giant, faceless monster.
The weakest people manage the messages in the email queue and they are not empowered to solve your problems. Many times I received replies to my questions that indicated that the person had not even read my description of the problem. It felt like the measure of success was the number of emails ‘responded’ to, and NOT the number of problems solved.
Because I have had so many bad experiences with email as a medium for solving issues I have turned back to using the phone. At Interland, I have been very lucky with the phone system. They almost always respond in less than 5 minutes and that is much better than either Hostpro or Verio.
I can tell right away whether the person on the other end understands my problem and it helps move the process along. By being on the phone I feel it improves the communication process and I have consistently gotten better advice.
Any company looking to gain a cost savings or service improvement should really look into the challenges of successfully implementing an email based help system. I believe that it can work, but I haven’t seen it yet.
